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We accept major credit cards, Visa, MasterCard and Bank transfer.
If you choose to pay via the Internet Banking then you will be given our Bank Details & relevant reference number after you checkout. Please make sure to include the reference when paying so we can process the payment as quickly as possible. You can also make a deposit at any branch of the ANZ Bank by using the same details.
Our Store is using industry-standard SSL encryption, and the credit card payment gateway is handled by Stripe. Stripe is the leading payment provider in worldwide.
If you choose the credit card payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, and Mastercard.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For Necklaces and Rings
Change of mind or you are dissatisfied with your order? Not a worry, you can return your order within 14 days, we will gladly do a refund for you. (excluding shipping charges). No questions asked! The item must be unworn or only tried. Contact must be made within 3 days after receiving the necklace or ring.
For Body Piercings & Earrings
Please check that the style/Colour is what you expected before you break the heat seal bag. Once the heat seal is broken, due to health and hygiene reasons, body jewellery and earrings cannot be accepted for a refund or exchange. We sincerely apologise for this but hope that you understand.
For Personalized Jewellery
Personalized Jewellery cannot be exchanged and refunded, as the personalized jewellery is one-of-a-kind unless we made wrong items for your order.
Unless otherwise specified, The main material of our body jewellery is made with 316L Surgical Steel, which is the highest grade of steel and has been declared safe for piercing use. Decorative Shield of the body jewellery is made with coated brass.
Since there are a lot of items featured, so they are made of different materials, such as Stainless Steel, 925 Sterling Silver, Gold plated, Rose Gold Plated, Titanium plated or Swarovski Crystals or Cubic Zirconia. Generally speaking, you can identify the main material from the items’ “TITLE” or “MATERIAL" in the description.
• Polish your silver jewellery regularly using a non-abrasive soft cleaning cloth, or with lukewarm water, gently brush it clean and then rinse it in clean water.
• To remove caked-on dirt, let it soak for 10 minutes in lukewarm, soapy water, gently brush it clean, then rinse in clean water. For a shinier surface, polish with a cloth and cleaning solution.
• Do not expose jewellery to chemicals. Silver is detailed through oxidation. Exposure to harsh chemicals can alter the appearance of your Soufeel product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver and pearls are easily damaged.
• When not using your jewellery, avoid exposing it to direct sunlight as well as harsh substances like chlorine. Store them in a cool, dry place, a zip-lock bag, or an individual cloth pouch to help prevent both tarnishing and scratching.
Above FAQs are some common concerns of our customers before purchasing our items, if you have other questions, please Contact us