Due to high demand currently, it can take up to 10 working days to process NAME NECKLACE orders now. Sorry for the inconvenience.
Free shipping on NZ orders over $30 NZD | Free Click & Collect is available now

FAQs

Orders and Shipping

No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.

We generally process all orders within the day it was purchased. However, due to the courier’s hours of operation, orders submitted on Fridays (after 12pm) and weekends will be shipped the following Monday.

Once your parcel has been collected and scanned by Courier, you will receive an email notification. Regular delivery updates will follow after that.

We use CourierPost to deliver all New Zealand orders, NZ post for all international orders.

CourierPost delivers to home, work and P.O Box (NZ) addresses.
If you are using a work address please ensure you include any delivery details so the courier can find your location easily, e.g. company name, building name, level number.

Please see approximate delivery times at our Shipping page.

Our team cannot guarantee amendments or cancellations to your order, however, if you have just placed your order you can contact our sales team at sales@glitters.co.nz and we will assist as best we can.

Currently, we only offer Click & Collect service in our Manukau store.

Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking link, along with your order information. From the tracking page, you'll be able to see your estimated delivery date.

Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please contact our sales team at sales@glitters.co.nz 

Payment

Glitters accepts major credit cards, Visa, MasterCard and Bank transfer.

If you choose to pay via the Bank transfer then you will be given our Bank Details & relevant reference number after you checkout. Please make sure to include the reference when paying so we can process the payment as quickly as possible.

No, there are no surcharges or additional fees when paying via Credit Card.

Returns and Exchanges

For Necklaces and Rings
Change of mind or you are dissatisfied with your order? Not a worry, you can return your order within 14 days, we will gladly do a refund for you. (excluding shipping charges). No questions asked! The item must be unworn or only tried. Contact must be made within 3 days after receiving the necklace or ring.

For Body Piercings & Earrings
Please check that the style/Colour is what you expected before you break the heat seal bag. Once the heat seal is broken, due to health and hygiene reasons, body jewellery and earrings cannot be accepted for a refund or exchange. We sincerely apologise for this but hope that you understand.

For Personalized Jewellery
Personalized Jewellery cannot be exchanged and refunded, as the personalized jewellery is one-of-a-kind unless we made wrong items for your order.

No, Items purchased online can only be refunded or exchanged through our online process at this moment, please contact our sales team at sales@glitters.co.nz

Gift card cannot be replaced or returned.

We are happy to exchange the rings if the size 'doesn't fit', if we have the same ring in the requested size as per any size options on the listing, in stock, at the time we receive the return. 

The first exchange is free of charge. Please see our Rings' Exchange Policy page for more information.

Product Information

Your name necklace will be designed, cut, polished, the chain attached and prepared for the post from our Auckland stores, all within 5 business days.

All our name necklaces are made of 925 sterling silver. Gold colour name necklaces are 24K Gold plated over 925 Sterling Silver.

The thickness of the necklace is 1MM.

After you placed a personalised order, a mockup/design of your name necklace or engraving order will be emailed to you to confirm within 24hours. We won't start to process your order without your confirmation. If you haven't received the design email in 24hours, please contact us at sals@glitters.co.nz

To make silver durable enough for use in jewellery, pure silver, which has a .999 (99.9%) purity, is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is referred to as .925 sterling silver (92.5%).

Unless otherwise specified, The main material of our body jewellery is made with 316L Surgical Steel, which is the highest grade of steel and has been declared safe for piercing use. Decorative Shield of the body jewellery is made with coated brass.

Since there are a lot of items featured, so they are made of different materials, such as Stainless Steel, 925 Sterling Silver, Gold plated, Rose Gold Plated, Titanium plated or Swarovski Crystals or Cubic Zirconia. Generally speaking, you can identify the main material from the items’ “MATERIAL" in the description.

• Polish your silver jewellery regularly using a non-abrasive soft cleaning cloth, or with lukewarm water, gently brush it clean and then rinse it in clean water.

• To remove caked-on dirt, let it soak for 10 minutes in lukewarm, soapy water, gently brush it clean, then rinse in clean water. For a shinier surface, polish with a cloth and cleaning solution.

• Do not expose jewellery to chemicals. Silver is detailed through oxidation. Exposure to harsh chemicals can alter the appearance of your Soufeel product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver and pearls are easily damaged.

• When not using your jewellery, avoid exposing it to direct sunlight as well as harsh substances like chlorine. Store them in a cool, dry place, a zip-lock bag, or an individual cloth pouch to help prevent both tarnishing and scratching.

Glitters gold plated jewellery is durable and high in quality, however, it is important to treat it with a little extra care to keep it looking good as time goes on. Gold plated jewellery should be removed when bathing or applying lotions and perfumes to ensure a long-lasting shine.

Above FAQs are some common concerns of our customers before purchasing our items, if you have other questions, please Contact us

BACK TO TOP