If you have any problems with processing or placing an order online, please do not hesitate to contact us. We will be able to help and assist you with getting the product out to you!
We generally process all orders within the day it was purchased. However, due to the courier’s hours of operation, orders submitted on Fridays (after 11am) and weekends will be shipped the following Monday.
All orders within New Zealand are shipped via tracked courier bags. We will process your order within 1 business day following payment in cleared funds, and expected delivery will be within 1-2 working days. (Note: Please allow up to 3 working days for delivery during Christmas season)
Rural area deliveries can take up to 3~5 business days within New Zealand.
Free Tracked New Zealand Shipping (Order over $30NZD)
You'll get free courier delivery when you spend $30 or more, and even if you live rural! Offer is subject to change without notice and is available while stock lasts. However in the instance of being incorrectly charged for shipping at check-out, please contact the team at email@example.com, and we will be able to assist you.
Tracked Australian Shipping
Tracked shipping ($25 Flat rate) to Australia will be delivered between 3 to 5 business days following cleared funds. This applies to city areas of Australia, if you live in rural parts of Australia, it will take up to 7 working days.
Free Tracked Australian Shipping (Orders over $130NZD)
We offer Free Tracked shipping for orders over $130NZD for our Australian customers. Australian tracking shipping to rural areas can take 5 - 7 working days.
The Rest of World
Tracked International Shipping
Tracked International shipping ($39 Flat rate) to other countries will be delivered between 5-10 working days.
Free Tracked International Shipping (Orders over $180NZD).
We offer Free Tracked shipping for orders over $180NZD for our other countries customers. Internationaltracking shipping to rural areas can take 5-10 working days.
The delivery times are an estimate only and can vary depending on which part of the world you are shipping the items to.
Australia shipping can differ if the parcel is sent to a rural area.
Glitters.co.nz cannot be responsible for delays caused by customers clearance, local duties and taxes. Glitters is not responsible for delays caused by the courier companies.
If your parcel is not delivered to you within the time frame, please email us at: firstname.lastname@example.org. We will be more than happy to help!
Glitters.co.nz will not be liable for the subsequent costs incurred in the cases of incorrect delivery information or failure to retrieve parcels from the delivery center, causing the item to be sent back to our studio. An additional cost will be added to ship the goods to you again.