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We know it's not always easy to get the perfect size every time, we are happy to exchange the rings if the size 'doesn't fit', if we have the same ring in the requested size in stock, at the time we receive the return.
The first exchange is free of charge. The second exchange costs $6 fee to cover shipping and handling.
Our ring exchange step is below,
Please email us to advise the size of the ring you would like to have with your order number in 3 days after you receive your order.
Put the ring back into the packaging and return it to us. We recommend using a service that has a tracking number and offer proof of shipping in the rare case that the return item is lost in transit. Return shipping costs are not covered by our ‘free of charge’ exchange/returns policy.
We will ship the new ring to you once we receive the return ring.
We will not accept an exchange for any ring that is engraved or altered.
The return ring must be in new condition and the original packaging.
We aren't responsible for any potential damage or loss on return shipping.
Glitters offers the free of charge on first ring exchange with the tacit understanding that the customer will keep the items purchased. Should you choose to return your full-priced order for a refund, Glitters will retain any original shipping costs and restocking fee incurred.
If you would like to have a refund, please find more information from our returns and refunds policy.