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We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us!

Please read through our Returns & Refunds policy carefully as they are accepted upon your purchase here at Glitters.

For Necklaces and Rings

Change of mind or you are dissatisfied with your order? Not a worry, you can return your order within 14 days, we will gladly do a refund for you. No questions asked! The item must be in their original packaging with all tags intact. Contact must be made within 3 days after receiving the order. Upon receipt of your return, Glitters will issue a credit or refund of the purchase price paid, which may be reduced by the amount of any applicable shipping and restocking fees subject to this Policy. 

Glitters is happy to exchange the rings if the size 'doesn't fit', please click the link for more details about Our Rings Exchange Policy.

For Body Piercings & Earrings

Please check that the style/colour is what you expected before you break the heat seal bag. Once the heat seal is broken, due to health and hygiene reasons, body jewellery and earrings cannot be accepted for a refund or exchange. We sincerely apologise for this but hope that you understand.

For Personalized Jewellery

Personalized jewellery cannot be exchanged and refunded, as the personalized jewellery is one-of-a-kind unless we made wrong items for your order.

Restocking Fees 

Unless the product is defective or the return is a direct result of a Glitters error, Glitters may charge a restocking fee of 20% of the purchase price paid.

Gift Card

Gift cards can not be replaced or returned and are not redeemable for cash.

Please Note:

  • We will not accept any items that have been engraved, altered or damaged.
  • Sale items can not be returned for a exchange or refund unless deemed faulty.
  • Original shipping costs are non-refundable and the cost of return postage must be covered by the customer at the time of returning.
  • We do not warranty for normal wear and tear, misuse of the product, and item damage caused by accident or abuse.
  • We aren't responsible for any potential damage or loss on return shipping.
  • We will make every effort to repair or replace the item but since stocks are frequently limited, we reserve the right to issue a refund and will not be held liable if the item is no longer stocked by us. Choice of repair, replacement or refund is at the sole discretion of Glitters.

If you need further assistance regarding this process, please contact us at sales@glitters.co.nz

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