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We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us!
Please read through our Returns & Refunds policy carefully as they are accepted upon your purchase here at Glitters.
For Necklaces and Rings
Change of mind or you are dissatisfied with your order? Not a worry, you can return your order within 14 days, we will gladly do a refund for you. No questions asked! The item must be in their original packaging with all tags intact. Contact must be made within 3 days after receiving the order. Upon receipt of your return, Glitters will issue a credit or refund of the purchase price paid, which may be reduced by the amount of any applicable shipping and restocking fees subject to this Policy.
Glitters is happy to exchange the rings if the size 'doesn't fit', please click the link for more details about Our Rings Exchange Policy.
For Body Piercings & Earrings
Please check that the style/colour is what you expected before you break the heat seal bag. Once the heat seal is broken, due to health and hygiene reasons, body jewellery and earrings cannot be accepted for a refund or exchange. We sincerely apologise for this but hope that you understand.
For Personalized Jewellery
Personalized jewellery cannot be exchanged and refunded, as the personalized jewellery is one-of-a-kind unless we made wrong items for your order.
Unless the product is defective or the return is a direct result of a Glitters error, Glitters may charge a restocking fee of 20% of the purchase price paid.
Gift cards can not be replaced or returned and are not redeemable for cash.
If you need further assistance regarding this process, please contact us at email@example.com