Customer satisfaction is always our priority concern! Glitters has taken a great deal of care selecting only the best fashion jewellery for you to choose from and we are confident that you will not be disappointed with your purchase.

Change of mind? Not a worry, if you ever have to return anything within 14 days, we will gladly do an exchange or refund for you.

We believe shopping online should be a worry free experience, so that is why we offer a 14 days money back guarantee for any quality issues.You don't need to pay any additional fees/shipping charges.

Below you will find some more information about our exchange/return process for faulty / damaged product.

1.Find your order number in the order confirmation email.
2.Email the order number and some information about the product to sales@glitters.co.nz .
3.We will email the the return shipping label, the postage of return shipping label has been paid by us.
4.Print the return shipping label, and put the products you want to return in a padded envelope.
5.Attach the shipping label to the outside of the envelope.
6.Drop off the package or envelope at your local NZ Postshop.
7.Once your return package arrives at our warehouse, we will process the exchange or refund for you.

Please Note:

For health and hygiene reasons, body jewellery and earrings cannot be accepted for a refund or exchange. We sincerely apologise for this but hope that you understand.
Personalized Name Necklace cannot be exchanged and refunded.
We will not accept any goods that have been worn, used, have their labels removed, engraved, altered or damaged.
We can only accept items returned if they are within their original packaging.
There is no return or exchange for sale items.
Shipping and/or delivery charges will not be refunded.
We do not accept returns due to normal wear and tear on used items.
We don't warrant against item damage caused by accident or abuse.
We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within 14 days of receiving your goods.